1. Home
  2. Members
  3. Pharmacy
  4. Over-the-counter benefit    

Over-the-counter benefit

Sep 27, 2019, 16:05 PM
Heading : Over-the-counter benefit
Subtitle :
Save money on common medications with CVS

 

Our Sharp Direct Advantage Gold and Platinum Card individual plans feature a supplemental over-the-counter (OTC) benefit. You can order select OTC medications through CVS® at no additional cost. This benefit can help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. And it can help you save money on a wide selection of CVS-branded products like pain relievers, cold medications, first aid supplies, dental care and more.

See the products


Using your OTC benefit

Here are some tips to help you understand how to use your OTC benefit.

checkmark-with-box-01

The OTC benefit is up to $80/quarter (every three months) for Sharp Direct Advantage Gold Card members. For Sharp Direct Advantage Platinum Card members, it’s up to $100/quarter.

checkmark-with-box-01

Benefit dollars do not carry over from one quarter to the next, so it’s a good idea to plan ahead and check the catalog each month for items you may need.

checkmark-with-box-01

You cannot use your CVS ExtraCare® card toward these purchases.

checkmark-with-box-01

There is a quantity limit of 15 of a single item per order, with the exception of blood pressure monitors, which are limited to one per year.

checkmark-with-box-01

Your order total cannot exceed your allowable benefit for the quarter, and we cannot accept payment to purchase items over your benefit.

checkmark-with-box-01

Shipping is free! There are no shipping or handling fees. Orders typically take 7 to 10 business days to arrive, so please plan ahead to ensure you have enough supplies.

Two easy ways to order

You can place your orders online or over the phone. Items purchased from a retail store are not part of the benefit.

Order by phone
 

Phone

Call OTC Health Solutions at 1-888-628-2770 (TTY: 711) and place an order over the phone. They are available to assist you Monday through Friday, 6 am to 3 pm Pacific Time.

Current wait times

We are currently experiencing extreme demand, which is impacting call center wait times, and availability of select preparedness related product categories, like hand sanitizer, wipes and cold & flu products. Our teams are making every effort to prioritize your needs with our suppliers. We sincerely apologize for any inconvenience during these unprecedented circumstances.

Order online

Online

The fastest, easiest way to access your benefit 24/7 is online by visiting cvs.com/otchs/sharp. You can check account information, product availability and process your order. To place an order, you’ll need to log in using your Sharp Health Plan member ID number and ZIP code.

Order online

1

Create an account

  • If it’s your first time placing your order online, you’ll need to create an account by visiting cvs.com/otchs/sharp.
    • Then, click on the Create account button and follow the instructions.
    • You will need your member ID, date of birth, zip code, and a current email address.
    • You will also need to create a password.
  • If you need help locating your member ID, click on Get help locating your member ID.
  • Remember to save your password for future orders. You will need your member ID or email address along with your password to sign in.
2

Place an order

  • Once you sign in, your benefit amount and balance will be displayed at the top of the page.
  • Browse through the available products and add to your basket. Your order total will automatically deduct from your remaining balance at the top of the page.
  • Once you are ready to place your order, click on Checkout.
  • On the checkout page, confirm your shipping address, review your order, and place your order. Your order will arrive in 7–10 days.
  • You will receive an email with tracking information once your order has shipped and another once your order has been delivered.

Questions?

Take a look at our FAQ to find answers to the most commonly asked questions about OTC.

Read the FAQ

Sharp Direct Advantage is offered by Sharp Health Plan. Sharp Health Plan is an HMO with a Medicare contract. Enrollment with Sharp Health Plan depends on contract renewal. Read the full disclaimer.

H5386_2020 website