Assist America’s obligation to provide or contract for the global emergency assistance services is subject to the following conditions and exclusions:
Conditions
Assist America will not provide services in the following instances:
- Travel undertaken specifically for securing medical treatment (Medical Tourism)
- Injuries resulting from participation in acts of war or insurrection
- Commission of an unlawful act(s)
- Attempt at suicide
- Incidents involving the use of drugs unless prescribed by a physician
- Transfer of Participant from one medical facility to another medical facility of similar capabilities and providing a similar level of care
Assist America will not evacuate or repatriate a Participant:
- Without medical authorization
- With mild lesions, simple injuries such as sprains, simple fractures, or mild sickness which can be treated by local doctors and do not prevent the Participant from continuing his/her trip or returning home
- With a pregnancy beyond 28 weeks
- With mental or nervous disorders unless hospitalized
Exclusions
- Trips exceeding 90 continuous days (for student is one semester, approximately 120 days) from legal residence. (Separate purchase of Expatriate coverage is available at assistamerica.com)
- Students at home/school campus address (as they are not considered to be in travel status)
While assistance services are available worldwide, transportation response time is directly related to the location/jurisdiction where an event occurs. Assist America is not responsible for failing to provide services or for delays in the delivery of services caused by strikes or conditions beyond its control, including by way of example and not by limitation, weather conditions, availability of airports, flight conditions, availability of hyperbaric chambers, communications systems, or where rendering of service is limited or prohibited by local law or edict.
All attending physicians and attorneys are independent contractors and not under the control of Assist America. Assist America is not responsible or liable for any malpractice committed by professionals rendering services to a Participant.
Assist America must arrange for the services it provides and does not accept reimbursement. Assist America is not medical or travel insurance. The cost of medical treatments is the responsibility of the policyholder or its health insurance as applicable.
If you have questions about Assist America’s services or the above conditions and exclusions, contact Assist America’s 24/7 Operations Center at 1-800-872-1414 (within the U.S.) or +1-609-986-1234 (outside the U.S.).