Need out-of-area care?

Here’s what you need to know about getting out-of-area care.

You are covered for emergency room and urgent care services outside the San Diego county area. You or someone acting on your behalf should notify us or your doctor within 48 hours if you are admitted to a hospital, so that your medical history can be shared and your doctor can help coordinate your care. 


Emergency travel services

When faced with a medical emergency while traveling 100 miles or more away from home or in another country, we can connect you to doctors, hospitals, pharmacies and other service providers.

We partner with Assist America® to bring you key services including medical consultation, evaluation and referral, hospital admission assistance, emergency medical evacuation, medical monitoring, prescription assistance, compassionate visits and more.

Conditions and exclusions apply; please see below.

We're ready to help

  • Call the Assist America hotline: 1-800-872-1414 (outside the U.S., call 1-609-986-1234) or download the Assist America mobile app.
  • Staffed 24 hours a day / 365 days a year.
  • Out-of-area emergency services do not require an authorization from your PCP.
  • To access your reference number, log in to Sharp Connect. 

Log in to Sharp Connect

Convenience with MinuteClinic

If you’re traveling and experience minor illness or injury, stop by a MinuteClinic®. These are walk-in medical clinics located inside select CVS Pharmacy® stores nationwide. Enjoy convenient access to quality medical care. Medicare members pay their PCP copayment anywhere in the United States.

Find a location

Talk to a nurse

Talk to a nurse after-hours from anywhere

Calling our after-hours hotline might be a good option if a medical question arises during your travels. Compassionate nurses are ready to answer health-related questions or point you in the right direction to get the care you need. Call a nurse at  1-855-562-8853, 5 pm – 8 am Pacific Time, Monday to Friday, or 24 hours a day on weekends.

During the COVID-19 outbreak, there may be times when our after-hours nurse advice line directs you to your primary care physician's office for any medical questions or concerns. This is to ensure the quickest and best care possible when they’re experiencing high call volumes.


Sharp Direct Advantage is offered by Sharp Health Plan. Sharp Health Plan is an HMO with a Medicare contract. Enrollment with Sharp Health Plan depends on contract renewal. Read the full disclaimer.

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Page Last Updated: 11/03/2020
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