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Sharp Advantage disclaimer

Sharp Advantage is offered by Sharp Health Plan. Sharp Advantage is an HMO plan with a Medicare contract. Enrollment in Sharp Advantage depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change each year. The formulary, pharmacy network and/or provider network may change at any time. You will receive notice when necessary. You must continue to pay your Medicare Part B premium.


This information is available for free in other languages. Please call our Customer Care number at 1-855-562-8853 for additional information. (TTY users should call 711.) Hours are 8:00 a.m. to 8:00 p.m., Monday to Friday. Customer Care also has free language interpreter services available for non-English speakers. Please contact Sharp Advantage if you need information in another format.


Esta información puede obtenerse sin cargo en otros idiomas. Si desea más información, llame a nuestro servicio de atención a los miembros al 1-855-562-8853. (Los usuarios de TTY deben llamar al 711.) El horario es de 8:00 de la mañana a 8:00 de la tarde de lunes a viernes. Alguien que hable español le podrá ayudar. Este es un servicio gratuito. Por favor, póngase en contacto con Sharp Advantage si usted necesita información en otro forma.

NON-DISCRIMINATION NOTICE

 

Sharp Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Sharp Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

Sharp Health Plan:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Jamie Ryan, Director of Operations at (858) 499-8275.

If you believe that Sharp Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

 

Sharp Health Plan 

Appeal/Grievance Department 

Attn: Jamie Ryan, Director of Operations

8520 Tech Way, Suite 201 

San Diego, CA 92123-1450 

Toll-free: 1-855-820-2112 

TTY: 711 

Fax: (858) 636-2256

 

You can file a grievance in person or by mail or fax. If you need help filing a grievance, Sharp Health Plan's Director of Operations is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800- 868-1019, 800-537-7697 (TDD).

 

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Sharp Advantage is offered by Sharp Health Plan. Sharp Advantage is an HMO plan with a Medicare contract. Enrollment in Sharp Advantage depends on contract renewal. Read the full disclaimer.

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