SharpHealthPlan.com no longer supports this Internet browser. For the best experience on our website, please upgrade your browser to the latest version.
Our supplemental over-the-counter allowance benefit, or OTC benefit, can help pay for health items that aren’t covered as a medical or pharmacy expense under your plan.
The OTC benefit works differently based on your benefit plan.
Your benefit plan is listed on your member ID card in most cases.
Look up eligible items and review important information in your OTC catalog and Advantage Card flyer.
In stores: Find a participating store at mybenefitscenter.com. Check eligible items in the individual OTC catalog or scan products in the store with the OTC Network app. Download the app from the App Store or Google Play Store before you head out.
Online: Access mybenefitscenter.com with your Advantage Card number. Go to “Locations” and select “CVS Health.” You’ll be redirected to the CVS online order page. Add items to your basket, then select “Checkout” when you’re finished.
By phone: Browse the individual OTC catalog first. When you're ready to order, call 1‑855‑788‑3466 (TTY: 711) on weekdays from 9 am to 8 pm, Pacific time.
View new 2025 OTC benefits
Look up eligible items and review step-by-step instructions in your OTC catalog.
In stores: Eligible products are shown with a blue label at participating CVS Pharmacy stores. You can also download the OTC Health Solutions app from the App Store or Google Play Store, then scan an item’s label and check if it’s eligible. After you finish shopping, go to any checkout register and show your Sharp Health Plan member ID card. Read important details about in-store shopping.
Online: First, create an OTCHS account with your unique email address . Sign in to cvs.com/otchs/sharp once you have your account. To order online:
You’ll receive an email with tracking information to confirm your order is placed, when your order has shipped and another email to confirm when your order has been delivered. If an item in our order is out of stock, you will receive an email notification.
By phone: Browse the group OTC catalog first. Then call OTC Health Solutions at 1‑888‑628‑2770 (TTY: 711) and place an order over the phone. They’re available on weekdays from 9 am to 8 pm, Pacific time.
Our Sharp Direct Advantage plans feature a supplemental over-the-counter (OTC) benefit. Members enrolled on these plans will be issued a preloaded debit card, the Sharp Health Plan Advantage Card, that can be used to purchase eligible items in-store at participating retailers. Participating retailers include Walmart, CVS, Walgreens, Rite Aid, Vons, Albertsons, and Ralphs. You can still place an order online or over the phone if you prefer. This benefit can help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. And it can help you save money on a wide selection of products like pain relievers, cold medications, first aid supplies, dental care and more.
Here are some tips to help you understand how to use your OTC benefit.
The OTC benefit gives you an allowance each quarter (three-month period) to spend on products like cold medications, first aid supplies, dental care and more. The allowance will be added to your preloaded Sharp Health Plan Advantage Card every quarter.
You can now use your new Sharp Health Plan Advantage Card to make purchases at over 68k retailers nationwide including CVS, Walmart, Rite Aid, Walgreens, Vons, Albertsons, and Ralphs.
Benefit dollars do not carry over from one quarter to the next, so it’s a good idea to plan ahead and check the catalog each month for items you may need.
You cannot combine your CVS ExtraCare® card when placing your OTC order online or over-the-phone.
When ordering online or over-the-phone, items with special limits are marked on the catalog and on the dedicated online website.
Online and phone orders cannot exceed your allowable benefit for the quarter. When making in-store purchases, you can cover the additional balance with another form of payment if you choose.
Shipping is free when ordering from our online catalog! There are no shipping or handling fees. Orders typically take 7 to 14 business days to arrive, so please plan ahead to ensure you have enough supplies.
Access our frequently asked questions regarding your Over-the-counter benefit for VIP Plan, Gold Card & Platinum Card
Access our frequently asked questions regarding your over-the-counter benefit for SDPEBA & Extra
Sharp Direct Advantage is offered by Sharp Health Plan. Sharp Health Plan is an HMO with a Medicare contract. Enrollment with Sharp Health Plan depends on contract renewal. Read the full disclaimer.
H5386_2025_Medicare Website