Understanding telehealth

Learn more about telehealth.

Telehealth is defined as the use of electronic information and telecommunication technologies to extend care when you and your doctor aren’t in the same place at the same time. In other words, it is the ability to have a two-way, real-time conversation with your doctor virtually.


The delivery of health care has changed during the COVID-19 pandemic, and telehealth is a great way for you to stay connected with your doctor while keeping you and your care team safe.

Get the care you need from wherever you are

Telehealth services include talking to your doctor live over the phone, computer, tablet or video technology. As a Sharp Direct Advantage member, you can use certain telehealth services to receive care from your primary care physician. Simply call your doctor’s office when scheduling your appointment and request telehealth services.

More ways to say “telehealth”

  • Over-the-phone medical advice
  • Video and phone visits
  • Virtual visits

TIP: Ask what types of technology are available when scheduling an appointment via telehealth. Whether you’re new to telehealth or have used it for years, it’s always a good idea to ask your doctor’s office to go over what you can expect during your telehealth visit, and what you can do ahead of time to make sure it goes smoothly.

Covered physician telehealth services

Refer to your Member Handbook, also called your Evidence of Coverage. There are two easy ways to access your Member Handbook:


Log in to your Sharp Connect account. Then go to the “Coverage & Benefits” section to access your Member Handbook online.

Request a printed copy

Simply contact Customer Care by email at customer.service@sharp.com or by phone at 1-855-562-8853 to request a printed copy of your Evidence of Coverage.

Video and phone visits

Have a two-way, real-time conversation with your doctor virtually.

Sharp Direct Advantage is offered by Sharp Health Plan. Sharp Health Plan is an HMO with a Medicare contract. Enrollment with Sharp Health Plan depends on contract renewal. Read the full disclaimer.

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Page Last Updated: 5/17/2022
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