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Member support

*Our offices are closed on observed holidays.

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Phone directory

Behavioral health support

For 24/7 crisis intervention and urgent mental health support, call Magellan at 1-844-483-9013 (TTY: 711).

If you or someone you care about is experiencing a suicidal or mental health crisis, please call or text the Suicide and Crisis Lifeline at 988 or dial 1‑800‑273‑TALK (8255).

Pharmacy and prescription drugs

Call 1-855-222-3183 (TTY: 711), our 24/7 Medicare prescription helpline supported by our partner CVS Caremark^®.

Over-the-phone medical advice

For medical advice outside of business hours, call 1‑855-562-8853 to speak with a registered nurse. Available 5 pm to 8 am, Monday through Friday, and 24 hours a day on weekends and holidays.

Language assistance

To request an interpreter, call 1-855-562-8853 at least three days before a scheduled appointment and let us know your preferred language.

Important contacts handout

Save a copy of your plan's important phone numbers.

• VIP Plan, Platinum Card and Gold Card (PDF)
• Former Sharp employees (PDF)
• SDPEBA (PDF)
• Extra and Group VIP (PDF)

Request a call back

Fill out the form below if you would like a Sharp Direct Advantage licensed sales representative to give you a call back when it’s convenient for you.

Sharp Direct Advantage is offered by Sharp Health Plan. Sharp Health Plan is an HMO with a Medicare contract. Enrollment with Sharp Health Plan depends on contract renewal. Read the full disclaimer.

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